Help about return and refund
Can I cancel an order once it has been sent?
Once your order has shipped, there is no possibility to cancel it. The courier companies come looking for the packages every day to deliver it.
What to do if arrives broken or damaged?
The packaging is designed to prevent breakage and the carrier will carefully because it is aware of the fragility of the product, but it can still happen to break.
For this reason, it is very important to check the goods to the person making the delivery. If not, we can blame the failure of any product.
What do I have to do to return an item?
For returns please contact our Customer Service at (+34) 609 36 77 11 Monday to Friday from 9:00h - 13.00h / 15:00h - 18.00h.